I have contacted boost 3x’s with in the past 3 days. I almost got fired from my job because I called top get help with an error Vdm….which is actually associated with txt. The agent did a data refresh but never reactivated my phone. That same night I woke up like 3 hrs late for work. Altho that’s my fault my work tried to call me but couldn’t cause after the data refresh the agent didn’t reactivate my phone. I’ve spoken with several agents as well as supervisors and I’ve haven’t gotten anywhere! I believe…even tho being late was my fault….when my work calls…I answer. If the agent had reactivated my phone like procedure is after a data refresh…( I know cause I worked for Sprint about 3 yrs ago) then I wouldn’t still been in trouble but wouldn’t have received a write up. One supervisor transfers me while in the middle of me talking to someone else who couldn’t find my acct. HOW IS THAT WHEN I GOT TRANSFERRED TO THEM!
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